Um, I've got to disagree, although sadly I did not have my wits about me with sufficient speed to object during the meeting. So I'll just do it here - and save this answer for the next time I hear such an opinion expressed.
Here's how I see it: A process gone bad is generally one that puts up barriers to smart, effective behavior. It institutes needless delays and complexities. It increases costs. It discourages initiative and accountability.
An absent process, on the other hand, does not provide guidance about what to do, but neither does it introduce artificial friction into the works. So it doesn't help much, but it doesn't hinder either. A bad process hinders. I'd say that's worse.
*By "recently" I mean at some point in the past. No sense in trying to guess where I was or who the offender was.